Customer Care


Returns and Exchanges

All returns must be authorized by us before sending merchandise back. Simply navigate to your Order History page to request a return authorization number within 30 days of the order's delivery date.

Merchandise showing any sign of use will not be accepted and will be sent back to the customer.

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by security tags and original tags. All merchandise must be returned with original interior packaging (gift box, dust bag, etc.) Footwear must also be accompanied by the original shoe box in its original condition, accompanied by original tags and security tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Modalta.

If the return is accepted, a refund will be issued back to the original method of payment for the merchandise returned. We require up to 7 business days of receiving the merchandise at the Modalta warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. 

Any returns received without a return authorization number, that do not comply with the above, or that for any other reason Modalta deems unacceptable may be denied at the discretion of Modalta. Complete return instructions will be provided upon request of a return authorization number.

At this time, all earrings are final sale.

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on May 16, 2017

We want to ensure that you are happy with your Modalta purchase, if for any reason you would like to return or exchange items from your order, please contact our Customer Care team within 30 days upon order receipt and we will take care of you.  

Read more
on May 17, 2017