Customer Care

1 Shipping

Modalta offers complimentary standard shipping within the United States and Canada.

Shipping times will vary depending on the shipment destination.

You will receive an email with tracking information so that you can know when to expect your order.

If you require a different shipment method such as overnight or express shipping, please contact our Customer Care team.

on May 17, 2017

2 Returns and Exchanges

All returns must be authorized by us before sending merchandise back. Simply navigate to your Order History page to request a return authorization number within 30 days of the order's delivery date.

Merchandise showing any sign of use will not be accepted and will be sent back to the customer.

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by security tags and original tags. All merchandise must be returned with original interior packaging (gift box, dust bag, etc.) Footwear must also be accompanied by the original shoe box in its original condition, accompanied by original tags and security tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Modalta.

If the return is accepted, a refund will be issued back to the original method of payment for the merchandise returned. We require up to 7 business days of receiving the merchandise at the Modalta warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. 

Any returns received without a return authorization number, that do not comply with the above, or that for any other reason Modalta deems unacceptable may be denied at the discretion of Modalta. Complete return instructions will be provided upon request of a return authorization number.

At this time, all earrings are final sale.

on May 16, 2017

We want to ensure that you are happy with your Modalta purchase, if for any reason you would like to return or exchange items from your order, please contact our Customer Care team within 30 days upon order receipt and we will take care of you.  

on May 17, 2017

2 Payment

At Modalta, we take the security of your personal and financial information very seriously. All communication between your computer and Modalta is encrypted using top-of-the-line TLS 1.2 encryption, the gold standard for highly secure websites. To ensure your credit card details remain secure, we have partnered with PayPal to offer Vault technology, meaning that none of your credit card information is stored with Modalta. Instead, your information is stored with bank-level encryption on PayPal's systems, and sent to Modalta only when it is needed. Even though your data is safe from unauthorized access, to keep your account private, Modalta recommends choosing a secure and unique password. You should never reuse passwords on multiple websites or share your passwords with anyone.
on May 31, 2017

Modalta currently accepts Visa, MasterCard and PayPal as methods of payment. 

on May 17, 2017

1 Taxes and Duties

We charge provincial and federal sales tax in all Canadian provinces, which are reflected upon checkoutAll orders are duty free.

on May 17, 2017

1 Personal Stylist

Looking for some style advice?  Help with your ensemble?  Shopping for a specific occasion?  Our Modalta stylists are here to help you feel beautiful and confident. Simply contact our stylists at [email protected] and we will be sure to help you with all of your needs.  

on May 17, 2017

2 Orders

If you would like to make changes to your order, please contact Customer Care soon after your order was placed and we will try our best to accommodate any requests you may have.

If your order has already been shipped, we can help you with an exchange or return. 

on May 17, 2017

Orders will be prepared and shipped out within 12 hours.

on May 16, 2017
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